The Company

Where are you located?

Based in Livermore, CA, BigBrain SMB, Inc is a privately held and self funded company.

What's with the name?

Our typical client is a Small to Medium sized business, hence the use of acronym "SMB".

What do you do?

We provide Information Technology solutions for the San Francisco Bay Area Small and Medium businesses. Our services range from hosted applications designed to address a specific need to complete end to end management of a client's IT environment.

The Mission

To identify best of breed technology, thoroughly test and bring to our customers at the lowest price possible.

How do you do it?

What makes you so special?

• Focus
  Technology solutions for budget conscious Small and Medium Businesses is our core market. Needs of SMBs are usually very different from those of large enterprises and, as a small business, we understand that.

• Quality
  Attention to detail that's bordering on obsession may be a personal tragedy, but it works out well for our clients, who end up with painstakingly implemented, top quality solutions as a result. We strive to bring you solutions at the lowest cost possible, but never at the expense of quality.

• Range
  We partner with like minded local subject matter experts to ensure we are in a position to cover all of our customers' IT needs. However, no matter how many engineers we might engage, our clients always have the option of receiving one bill, having one number to call and one help desk system to track issues with.

• Price
  We are able to bring you top quality solutions at low cost by using stable and secure Free and Open Source software and staying small, which allows us to cut out the middle management layer and a sales force (we let our work do the selling for us).

• Integrity
  We love what we do, take pride in our work and treat our clients the way we like to be treated. Period.

The Product

Free sounds good, but is it safe?

Absolutely. We feel that our solutions are safer than high priced proprietary alternatives because they are based on well known and established Open Source projects. Which, compared with the aforementioned closed source alternatives tend to be:

• More secure
  
• More feature rich
• More scalable
• More widely used and understood

We feel that solutions based on established Open Source projects are especially appropriate for the Small and Medium businesses. Both proprietary and open source solutions require seasoned implementation and management expertise, in addition, the proprietary solution will cost you an upfront licensing fee for the privilege of using the closed source software as well as ongoing software license assurance fees.

By contrast, a typical open source solution is free of both upfront license fees and ongoing software license maintenance fees so you only pay for implementation and support.

But wait, there's more! Typically, the support (for this often under performing proprietary solution) also comes at an additional cost. Provided, of course that the solution is still under active development and support is available at all. It is not unheard of for a vendor of the proprietary closed source software to drop a particular solution from their product line, discontinue the development as well as support, leaving the customer out in the cold.

Development of Open Source projects can get dropped as well, of course, but historically this just hasn't happened with established and popular open source solutions. In fact, they tend to prolifirate since the source code is open and anyone can fork a project if they feel it doesn't do something someone feels is needed. This is precisely the reason why there are so many Linux distributions out there. This is good news for you, the consumer of open source solutions, as it ensures that the technology you have invested in today will still be around five or ten years from now when you decide it's time to upgrade or migrate to something else.

If it's free, why do we need you?

Both proprietary and open source solutions require seasoned implementation and management expertise, also simply navigating the myriad of available technology solutions can be a daunting task for someone who doesn't do that for a living.

As your technology partner, we provide you with the implementation expertise, ongoing support and our knowledge of the market to ensure you are well positioned to make the right technology choices for your business.

How do we know you'll take good care of us?

We can offer you the following guarantee:

If, for any reason, you are not satisfied with our service, we will make every effort to resolve the problem. If you choose to cancel your account, we will refund any monies you have prepaid for services not yet rendered. We'll even work with whomever you designate to turn over whatever information we have for your account to ensure your business continues to function without interruption.